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NITRADO CANNOT RETRIEVE ADDRESS FOR FREE

hence all character profiles were lost etc and putting the old save back gave all buildings back to the server.Nitrado could and would have restored the data from thier server back ups but it would have needed to be requested.

NITRADO CANNOT RETRIEVE ADDRESS FOR FREE

US number is a standard landline number in Reno, NV.Ĭall for free with Skype (only phone call, no chat)ĭaily 2:00pm - 6:30pm when that happened a few months back to us it was the extinction event that had not been removed from the game.ini so the server went through the event. Please ask your phone provider for the exact cost. maybe it helps if that does not work call thier support on skype. file can be located arkse ShooterGame Saved Config WindowsServer. then 5 mins later my server will come back up. Please avoid creating multiple tickets for more than one issue and limit issues to one per ticket.Anytime that has happend for me i just rename the game.ini file to. Sometimes we experience an abnormally high number of tickets so the response time may be delayed. Tickets are resolved in the order in which they arrive. You can view, reply, and close tickets here. Here is where you can manage your tickets. After that please head to the "My Support Tickets" page. Sometimes a tech may request you to make a ticket and upload a file.Īfter you submit your ticket it will display a message.

This feature is used to send more information to the techs, such as files or screenshots.

Below is an Upload File Feature that is optional.

If you have multiple services, be sure to be clear what service you need assistance with by providing the IP address.

It is important to provide any error codes.

Be specific about what your server is doing and what you need.

Fluff is anything that is not related to the situation at hand. Providing accurate detail and eliminating fluff will help you get the best results.

Next, we will explain what to include in the message. A short detailed message explaining the difficulties or questions you have.In the ticket title, please type one that relates to why you need to contact us. If you select a Ticket to contact support.If your solution cannot be found in our wiki or Forum, please go ahead and below click "Contact Support".For example, the "Server can not be used" and the "Server is stuck in restart or is crashing" Any you choose, wiki options will be displayed with articles that might be helpful. Then please select if your server can still be used or not.Information that is applied to your account will be provided for you. We will explain a bit more about what we would like you to provide, and what will be provided for you when making a ticket. If you do not see this option, it means that our LiveChat is off What do you need to provide? The image above is an example for Payment issues, missing credit If you intend to email our support team please select the "Ticket" option, type a title, the message must be a short detailed message explaining the difficulties or questions you have. The third step will list our contact information: ticket, chat, hotline, and Skype information.If your solution cannot be found in our wiki or Forum, please go ahead and click "Contact Support".In the case of a gameserver, please select the game and affected server, the support assistant will bring wiki articles that might be helpful Here you can try to search for a solution before contacting support. Please select the options that fit your situation. Choose the support category that fits your situation. On the welcome page is where you will select what topic your situation reflects. This will bring you to the Nitrado Support Assistant. If none of this fixed your issue you can use our new Support Assistant by clicking on "Ticket and Phone". You can check the options of FAQ, Wiki, and Forum. Next, we can click the "Support" button located on the navigation bar.3 What is helpful to add to the message?.